Overview

The KYC (Know Your Client) Report tracks document availability and status for each of your subscribers. This report is essential for regulatory compliance and helps you identify clients whose KYC documentation needs attention.

Refresh Rate: Updates within 15 minutes


When to Use This Report

  • Check KYC document availability before regulatory submissions

  • Identify subscribers with missing or pending KYC documents

  • Track chargeable vs. non-chargeable document requests

  • Monitor KYC completion rates across your subscriber base

  • Resolve KYC mismatches (e.g., DOB discrepancies)

  • Prepare for audits or compliance reviews

 

Field Reference

Field

Description

Name

Subscriber's full name

Email

Subscriber's email address

PAN

Subscriber's PAN

DOB

Subscriber's date of birth

KYC Docs requested On

Date on which the KYC document request was made

KYC Docs available

Yes / No — whether KYC documents are currently available

KYC Docs not available reason

Reason documents are unavailable (e.g., "DOB not as on PAN", "Pending from NDML")

Chargeable request

Yes / No — whether fetching/re-fetching the document incurs a cost

 

 

Understanding KYC Availability Status

KYC Docs available = Yes

  • KYC documents for this subscriber are available and can be accessed for regulatory/compliance purposes.

  • Status: Compliant

 

KYC Docs available = No

  • KYC documents are not currently available. Check the KYC Docs not available reason field for details.

  • Status: ⚠️ Attention required

 

Understanding Chargeable Requests

Chargeable request = Yes

  • Fetching or re-fetching the KYC document for this subscriber incurs a cost to you (the manager). This typically happens when:

    • It's a fresh KYC document pull from NDML

    • The subscriber's KYC data needs to be updated/refreshed

  • Implication: You pay a fee (typically ₹5-20 per request) to the KYC provider.

 

Chargeable request = No

  • The KYC document was already available in the system or was retrieved as part of a bulk/complimentary process that doesn't incur individual charges.

  • Implication: No additional cost to you.

 

 

Frequently Asked Questions

Q: What does "Chargeable request" mean?

  • Chargeable request = Yes means fetching the KYC document for that subscriber costs money (typically ₹5-20 per request). 

  • No means the document was already available or retrieved without additional charge.

 

Q: Why do some KYC requests fail even though the PAN is correct?

  • Common reasons:

    • KYC not completed: User never did KYC with any SEBI intermediary

    • Registry delays: NDML is still processing the request

  • Check the KYC Docs not available reason field for specifics.

 

Q: How long does it take to get KYC documents from NDML?

  • Typically 1-3 business days. If it's taking longer than 5 days, consider re-triggering the request or contacting support.

 

Q: What's the difference between KYC requested date and availability?

  • KYC Docs requested On: When you (or your system) triggered a KYC fetch for this subscriber

  • KYC Docs available: Whether the document is available now (at report generation time)

    • Even if requested 6 months ago, if the document is available, it shows as "Yes".